How do I register an account for the TERC registry? See this guide.
Is there a limit to how many accounts I can register? There is no limit to the number of accounts that one can register.
Are there partial certificates issued? No, it will always be rounded down.
Why am I not able to retire RECS on behalf of beneficial owner? First reason, check your account type. It must either be a Producer or Trader to retire on behalf of a beneficial owner. Secondly, after creating a beneficial owner, wait 15 minutes for the database to sync in order for the created beneficial owner to show up in the retirement screen.
Can I withdraw a transfer? Transfer can only be withdrawn if it is in a pending status meaning it has not been accepted by an account holder. See this guide.
If the transfer has already been accepted but I need the certificates back how can I get the certificates? Ask the transferee to send the certificates back to your account.
How long does it take for the account to be approved in TERC? It can take 24-72 Hours for an account to be approved as long as the KYC document has been filled out.
What is a KYC document? It is a document to understand our clients intent in the TERC registry and to ensure they have the correct account set up and to receive appropriate training according to their account type.
Where are my certificates? If payment has been received for the certificates they will be available in the holding details for account holders to see how many certificates they were issued. Account holders can choose to hold, transfer, or retire the certificates.
Are retirements reversible? Retirements are a permanent action, please be careful with your retirement. If there is any issue with the retirement please contact the TERC administrator.
Who can I contact for additional questions?tercsupport@apx.com
